FAQs
Bookings & General
When do your slots come out?
New appointments are released on the 15th of every month.
Where are you located?
East London, Walthamstow.
What are your opening hours?
Tues - Fri: 10:30 - 4pm. Out of hours appointments may be available upon request for an extra fee.
Is parking available?
Yes. Free on-site parking is available.
How long do I have to collect my hair if I can no longer attend?
Hair must be collected within 7 working days, unless agreed otherwise.
Before Your Appointment
How do I prepare for my appointment?
Come with your hair braided flat unless you have added cornrows to your booking. If cornrows are booked, arrive with your hair freshly
washed and blow-dried.
Avoid SPF, oils and makeup around your forehead and hairline.
When do I need to drop off my hair?
- Custom-made wigs: 7 working days before
- Ready-made wigs: 5 working days before
- Lace replacement: 5 working days before
- Jet-black dye: 7 working days before
- Reglue service: Can be brought on the day, provided it meets the requirements
Can I post my wig or send it in a cab?
No.
All drop-offs must be made in person. This confirms your hair has been received
and avoids lost parcels, delays or last-minute issues.
I’m travelling from outside London/UK. How do I drop off my hair?
You may bring pre-bleached and toned hair to your
appointment, subject to approval. Additional fees will apply.
Our hair collection will also be launching soon, allowing
you to pre-order hair for your appointment.
I’ve booked, but my hair may not arrive in time. What should I do?
Please only book once you have your hair to hand, or order well in advance. This avoids missed drop-off deadlines and additional fees.
I have a low hairline. Can I book a wig install?
Yes.
Please send a clear video of your hairline before booking.
Wigs & Hair
How long do installs usually last?
Typically 4 days to 2½ weeks with proper maintenance. Longevity varies depending on the individual and aftercare.
How many bundles do I need for full layers and curls?
We recommend 4+ bundles or 250%+ density.
How many bundles do I need for a bob?
A maximum of 2 bundles, plus a lace system 2 inches longer than the bundles.
Do you reinstall wigs made by other stylists
Yes, provided the wig meets our reinstall requirements.
Do you offer frontal/closure replacements on wigs made by other stylists?
Yes, provided the wig is in good condition and meets our requirements.
What if my wig is too small?
Wigs that are too small cannot be installed under any circumstances.
Do you offer a wig re-making service?
Yes. A new lace system must be provided, and previously used bundles must be in good condition.
Can I purchase hair from you?
Not currently. Our hair collection will be launching soon.
Services
Do you offer glueless installs?
Yes, for 5x5 and 6x6 closure custom wigs only.
Do you dye hair?
Yes, jet black only. Contact us via WhatsApp for colourist recommendations.
Do you offer a customisation-only service?
Yes.
Please book under ‘Collection Only’
Do you offer styling-only services?
Yes. Styling-only appointments can be booked via WhatsApp
text only.
Do you offer mobile appointments?
Yes. Please email us for a personalised quote.
Do you offer frontal ponytails or other services?
No. We only offer the services listed on our booking site.
Can you make a wig for me from scratch?
Yes. Book under custom made wigs.